FREQUENTLY ASKED QUESTIONS
Doctor Pets Wala is a comprehensive pet care platform offering veterinary consultations, pet medications, exotic pet supplies, grooming items, aquarium essentials, and much more – all under one roof.
We provide services and products for dogs, cats, birds, fishes (aquarium & ornamental), reptiles, amphibians, and a wide range of exotic animals
We operate both offline and online. You can visit our store or place orders and book consultations directly through our website or WhatsApp.
Yes, we offer expert online veterinary consultations for your pet’s health, behavior, and diet concerns via phone or video call.
Minor illnesses, skin issues, dietary concerns, behavioral problems, routine check-ups, and general guidance can be addressed online. For emergencies, physical vet visits are recommended.
You can book through our website, social media pages, or by calling/WhatsApping us directly.
We sell collars, leashes, grooming kits, food bowls, clothing, toys, cages, aquariums, terrariums, and more.
We source responsibly, focusing on captive-bred, healthy, and ethically procured pets only.
Yes! We offer a wide variety of ornamental fishes, aquariums, filters, heaters, lighting, and aquascaping essentials.
Our collection includes exotic birds, reptiles, amphibians, and rare fish breeds. Availability may vary based on regulations and seasons.
Yes, we specialize in custom setup and design for terrariums, paludariums, aquascapes, and vivariums.
Yes, we ship most products and pet supplies PAN India. Live animals are subject to specific delivery zones and conditions.
We accept UPI, net banking, credit/debit cards, COD (on select orders), and direct bank transfers.
We accept returns or replacements for damaged, incorrect, or defective products within a specific period. Live animal returns are handled case-by-case for health and safety reasons.
Yes, we strictly follow all Indian government laws and animal welfare regulations for pet care and exotic species trade.
Reach out via WhatsApp, call, or email. Our support team is available 7 days a week.