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Phone/WhatsApp: +91- 09464916980

Store Location: 65/2, near Bal Hospital, Hill View Colony, Kalia Colony, Jalandhar, Punjab 144008

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is Doctor Pets Wala ?

Doctor Pets Wala is a comprehensive pet care platform offering veterinary consultations, pet medications, exotic pet supplies, grooming items, aquarium essentials, and much more – all under one roof.

What kind of pets do you deal with ?

We provide services and products for dogs, cats, birds, fishes (aquarium & ornamental), reptiles, amphibians, and a wide range of exotic animals

Do you have a physical store or only an online service ?

We operate both offline and online. You can visit our store or place orders and book consultations directly through our website or WhatsApp.

Do you offer online veterinary consultations ?

Yes, we offer expert online veterinary consultations for your pet’s health, behavior, and diet concerns via phone or video call.

What conditions can be treated online ?

Minor illnesses, skin issues, dietary concerns, behavioral problems, routine check-ups, and general guidance can be addressed online. For emergencies, physical vet visits are recommended.

 

How do I book an appointment with a vet ?

You can book through our website, social media pages, or by calling/WhatsApping us directly.

What kind of pet accessories do you sell ?

We sell collars, leashes, grooming kits, food bowls, clothing, toys, cages, aquariums, terrariums, and more.

 

Are your fish and exotic animals captive-bred or wild-caught ?

We source responsibly, focusing on captive-bred, healthy, and ethically procured pets only.

Do you sell aquarium fish and tanks ?

Yes! We offer a wide variety of ornamental fishes, aquariums, filters, heaters, lighting, and aquascaping essentials.

What exotic pets do you offer ?

Our collection includes exotic birds, reptiles, amphibians, and rare fish breeds. Availability may vary based on regulations and seasons.

Do you help in setting up paludariums or terrariums ?

Yes, we specialize in custom setup and design for terrariums, paludariums, aquascapes, and vivariums.

Do you deliver across India ?

Yes, we ship most products and pet supplies PAN India. Live animals are subject to specific delivery zones and conditions.

What payment methods are accepted ?

We accept UPI, net banking, credit/debit cards, COD (on select orders), and direct bank transfers.

What is your return policy ?

We accept returns or replacements for damaged, incorrect, or defective products within a specific period. Live animal returns are handled case-by-case for health and safety reasons.

Are your services and animal trade legal ?

Yes, we strictly follow all Indian government laws and animal welfare regulations for pet care and exotic species trade.

How can I contact customer support ?

Reach out via WhatsApp, call, or email. Our support team is available 7 days a week.

INFORMATION ABOUT US

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