Shipping & Delivery Policy – Doctor Pets Wala

At Doctor Pets Wala, we understand that every product we ship is more than just a package—it’s a promise of care, love, and well-being for your pets. Whether you are ordering a live bird, exotic pet, aquarium fish, or essential accessories, we take every measure to ensure that your order reaches you safely, on time, and in perfect condition.

This policy outlines our shipping process, timelines, charges, and other important details so you can make informed purchases and shop with confidence.

1. Live Pet Delivery

We give special attention to the transportation of all live animals, ensuring minimal stress and maximum safety during their journey to your home.

1.1 Safe & Secure Transport

  • All birds and live pets are shipped through specialized pet couriers trained in handling animals during transit.

  • In select locations, pets may be hand-delivered by our trained staff for additional safety and comfort.

  • For longer-distance deliveries, we use temperature-controlled carriers and oxygen-supplied travel boxes (where applicable) to ensure a stress-free journey.

1.2 Health Guarantee

  • Every live bird or pet undergoes a comprehensive veterinary health check before being dispatched.

  • A certified veterinarian ensures that the pet is healthy, active, well-fed, and fit for travel.

  • For certain species, we provide health certificates for customer records and travel compliance.

1.3 Delivery Timelines

  • Live pet deliveries are generally completed within 2–5 business days from the date of dispatch.

  • Timelines may vary depending on your city/state, courier partner availability, and any applicable transportation restrictions.

1.4 Live Arrival Guarantee

  • We ensure that every live pet is delivered in the best possible condition.

  • In the rare event of transit delays or issues, we encourage customers to contact us immediately upon delivery with clear photos and order details so our team can assist.

  • Certain conditions apply for eligibility under our Live Arrival Guarantee—these will be discussed at the time of purchase.

2. Accessories, Pet Supplies & Other Products

For non-living items such as cages, toys, aquariums, food, and grooming essentials, our shipping process is straightforward and fast.

2.1 Standard Delivery

  • Orders are typically delivered within 3–7 working days via trusted courier services such as Shree Maruti, Blue Dart, DTDC, and Delhivery.

  • Larger products such as aquariums or bulky pet enclosures may take slightly longer to deliver due to special handling requirements.

2.2 Tracking Your Order

  • Once your order is shipped, we will send you a tracking ID via SMS or email.

  • You can monitor the real-time status of your shipment directly on the courier’s tracking page.

2.3 Shipping Charges

  • Shipping charges are calculated during checkout based on your delivery pin code, product weight, and size.

  • Free Shipping is available on select products and promotional offers.

  • Heavy or oversized items may incur an additional handling fee, which will be clearly shown before payment.

3. Important Delivery Notes

We want to make sure your delivery is smooth and stress-free, so please keep the following in mind:

  • Live pet shipping is subject to state and city-specific animal transport laws. Certain locations may have restrictions on pet delivery.

  • We do not ship live animals on weekends or public holidays to avoid extended transit times.

  • Please ensure someone is available to receive the delivery—especially for live animals—to prevent unnecessary delays and stress for the pet.

  • For aquarium fish and delicate species, delivery schedules will be carefully planned to ensure minimal handling time.

  • In extreme weather conditions (heatwaves, heavy rains, or storms), shipments may be temporarily delayed to protect the safety of the animals.

4. Customer Support

Our team is always here to assist with your shipping queries.

  • Phone: +91 9464916980

  • Email: drbhaveshexoticopets@gmail.com

  • Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM

If you have questions about your delivery, tracking, or special handling requests, please reach out to us before placing your order.

5. Our Promise

When you choose Doctor Pets Wala, you’re not just buying a product—you’re trusting us with a part of your family. We value that trust deeply. Every order is packed, shipped, and delivered with the highest care standards to ensure your pets get what they need, when they need it.

Thank you for choosing Doctor Pets Wala—where pets come first, always.